Dr Middleman’s office is operated by a small but dedicated and efficient team of staff. Professionalism, combined with a friendly, welcoming and helpful attitude, make up the ethos of the office team.
We pride ourselves on commitment to service, addressing your needs efficiently and cheerfully; and responding promptly to any queries you may have. Our aim is for you to be pleased and satisfied with your total experience of dealing with the Practice. Yes, we appreciate that the issuing of quality expert reports is the prime objective… but we also know that the whole process leading up to that objective needs to be user-friendly! The staff here at the office have a very approachable manner, and we’ll do our best to make things run as smoothly as possible, from the initial enquiry / instruction, right through to the sending of the completed report (and any queries beyond that).
As for report-production, Dr Middleman has a small team of typists with long experience in this field. Each report is individually and conscientiously typed, the old-fashioned way. This Practice does not endorse the use of report-production software packages: we feel these packages promote a mechanical, stereotyped and impersonal approach, not just to the report itself, but also to the consultation process between doctor and client.
Solicitors / agencies instructing Dr Middleman can therefore be confident that there will be no “click mouse” type reports; and that a personal, friendly and helpful approach will be taken by his office, from start to finish of contact with us, whether the contact is by solicitor / agency, or by your client.